Join us, in our quest to transform patient monitoring
Right now, you have a unique opportunity to make an immense impact in the medical world and grow with a MedTech startup.
What will you be doing?
This role is paramount for our organization as you will be the liaison between the hospitals, IT-departments, and of course our own development team. The position is a two-sided role where you will be supporting and testing our application, and ensuring we always give our customers the best service.
Optimally, you have experience with similar applications and are excited to help clients though a proactive attitude. You pay attention to detail when testing and are able to clearly communicate technical issues to your team and our customers.
Preferably you have experience with IT-systems in healthcare.
The role consists of the following activities:
- Deliver support for hospitals
- Technical support for Users and Admins
- Solve bugs with hospitals and IT-departments
- Collaborate with hospital IT-departments to maintain IT-infrastructure (servers, networks, certificates, etc.)
- Testing of our application, improve test elements, and test planning
- Analyse support data to gain valuable insights
- Improve support processes to ensure quality and scalability
The position is primarily remote but occasionally you’ll be required to travel to hospitals in Denmark and abroad to provide on location assistance.
Who are you?
Ideally, you’re a support engineer with at least a couple of years of experience with supporting similar type of software systems (mobile app and web app) and have experience with testing these applications as well.
You’re a self-supporting professional who solves problems on the go and proactively communicates with our clients and your teammates and you have an open and friendly attitude.
You possess the following competencies:
- Strong communication skills to maintain good relationships with our clients
- Proactive attitude towards deliver support and solving bugs
- Technical expertise with similar type of software applications
- Understanding of IT infrastructure (servers, networking, mobile devices)
- Experience with testing user interfaces (maintaining and executing test plans)
- Fluency in English (and Danish would be a plus)
You preferably have experience in the following software tools and languages:
- Jira (Customer Service)
What benefits do you get working at WARD 24/7?
Friendly and creative working environment
Progressive company culture – mistakes are chances to learn and are encouraged
Be part of a diverse and multidisciplinary team with many different professional backgrounds
Flexible working hours
Work from home, at our office in Health Tech Hub Copenhagen, or at Bispebjerg Hospital
Who are we?
We’re WARD 24/7 – a Copenhagen-based digital MedTech startup on a mission to:
- Reduce clinical complications
- Freeing up nurses time for care
- Reduce hospital costs
To do so, we have developed medically and mathematically modeled artificially intelligent algorithms that predict clinical complications in real-time.
Together with dedicated engineers, nurses, doctors, and world-class designers, we have created a state-of-the-art clinical support system that will completely change the way patients are monitored in hospital wards.
Right now, we’re conducting clinical trials at 2 major hospitals and Denmark and we have many international pilot projects in the pipeline.
We’re expecting our clinical support system to be CE marked and launched before the end of the year.
We value transparency and trustworthiness, as we make our impact in the medical world.
Why is now the most exciting time to join?
We are currently in trials for our innovative monitoring solution driven by Artificial Intelligence in two different hospitals in Denmark and we are at the verge of scaling up our solution towards other hospitals and countries.
We are working hard on improving the application based on these trials and are of course making it ready for the commercial world where the key words are scalability, performance, and security.
Apply now! And join us in our passion to drastically improve monitoring of patients both hospitals and at home – and ultimately save lives and reduce complications.
Apply via this site or send an e-mail with a short cover letter and your resume (please attach both as PDF) to Jelle Reichert before the deadline 1st of September 2023.
If you have questions about the position, please contact Jelle Reichert at firstname.lastname@example.org.